Sales, Payments & Returns


We offer many payment methods suitable for both individuals and professionals (credit card, transfer, Amex, PayPal, Apple Pay, etc).

Whatever your choice, we pay special attention to the security of all transactions.

All sales are final once payment is received. There are no refunds or exchanges after three hours of order receipt, as inventory is allocated to each customer based on the time the order is placed.


popham design tile orders are shipped and delivered by third-party LTL trucking companies.  Orders are delivered curbside.  Each tile box weighs up to 55 pounds.  Since all deliveries are made on pallets, movers may be needed to help move the boxes when they arrive. The delivery driver is only allowed to leave the order at the curb.

The shipping company will be in contact with you to schedule a delivery appointment. Please be sure to provide a current phone number when ordering; if the delivery company cannot reach you once they have collected your order, storage fees may apply.

When your order is delivered, you are responsible for inspecting your order for damage or shortages.  We will endeavor to replace any items damaged in transit as quickly as possible.

Refunds & Returns

popham design does not accept any returns of opened or unopened boxes of tile. Why? Once an order leaves our warehouse, we cannot guarantee the quality of the tiles. We do not sell tile that has left our possession to other customers, which means you are receiving only the highest quality tiles with your order.